New York's finance companies employed 10,313 software developers in 2024, more than the number of bank tellers. When even Wall Street's headcount tilts toward engineers, every business in the city is, one way or another, a software business.Â
The catch is that building an in-house team in one of the world's most competitive talent markets is slow and expensive. For most companies, the faster route is to partner with a company that already has the engineers, the process, and the domain experience in place.Â
This guide brings together the top 10 best software development companies in New York in 2026, with verified data, a side-by-side comparison table, and the criteria behind every pick. Read on to shortlist a partner with confidence, and to see exactly what each firm does best.Â
- Key Takeaways
- New York's Software Development Economy in 2026: Key Figures
- How We Evaluated the Top 10 Best Software Development Companies in New York
- How Top Software Development Companies in New York Can Move Your Business Forward
- Top 10 Best Software Development Companies in New York: List for 2026
- Inside a Typical NYC Software Development Engagement
- Practical Framework for Choosing Your NYC Development Partner
- How Inoxoft Builds Secure, Scalable Software for New York Companies
- Conclusion
Key Takeaways
- Tech employment in New York City hit a record 172,570 jobs, growing 33.6% between 2016 and 2021, even as the city’s private sector shrank by 3.3%
- With a $133,080 median developer salary nationally and a New York premium on top, most companies get better economics from a development partner than from building a team
- New York AI companies raised $15.84 billion in 2025, up 50% year over year, making AI capability a baseline requirement when choosing a partner.
- The clearest ROI from custom software usually comes from automating manual work, such as reclaimed hours, fewer errors, and real-time data replacing month-end reports.
- Define your scope and success metrics before contacting any firm, because a clear brief gets you sharper, more comparable proposals
- Verifiable client reviews and a willingness to connect you with past clients predict project success better than any portfolio or pitch deck
New York’s Software Development Economy in 2026: Key Figures
Behind every shortlist of New York development partners sits one of the deepest software talent markets in the world. Official statistics from the U.S. Bureau of Labor Statistics and the New York State Comptroller show a sector that kept growing even when the rest of the city’s economy stalled, with wages and investment to match. Those numbers shape what you’ll pay, who you can hire, and how much competition you’ll face for senior engineers. Five figures tell the story.
A Record 172,570 Tech Jobs
Tech employment in New York City climbed 33.6% between 2016 and 2021 to a record 172,570 jobs. Over the same period, the city’s private sector overall shrank by 3.3%, the New York State Comptroller reports.
$64.31 an Hour for Computer Talent
Computer and mathematical occupations in the New York–Newark–Jersey City metro averaged $64.31 per hour in May 2024, against a $40.65 average across all local occupations, a premium that shapes local development rates.
15% Projected Growth Through 2034
The Bureau of Labor Statistics projects employment of software developers, QA analysts, and testers to grow 15% from 2024 to 2034, much faster than the average occupation, with about 129,200 openings a year, keeping demand for engineering talent high in hubs like New York.
$133,080 Median Developer Salary
The median annual wage for software developers reached $133,080 in May 2024, per the Bureau of Labor Statistics, and New York’s premium over national pay is one reason many companies blend local oversight with broader delivery teams.
$15.84 Billion in AI Funding
New York-based AI companies raised $15.84 billion in 2025, up 50% year over year, according to the city’s nonprofit tech industry association.
How We Evaluated the Top 10 Best Software Development Companies in New York
Every company on this list has passed the same set of checks. We screened each firm against five criteria, giving greater weight to verifiable evidence. Here’s the methodology behind the selection, so you can see exactly why these 10 made it and apply the same filters to any firm you consider later.
Track Record and Client Reviews
Independent client reviews carried more weight in our evaluation than any firm’s own marketing. We looked for companies with an established history of delivered projects, consistent feedback across review platforms, and signs that clients return for further work. A strong portfolio helped, but a pattern of satisfied clients over the years counted for more.
Technical Depth and Engineering Practices
We favored firms that demonstrate engineering discipline across their work:
- Sound engineering habits. Evidence of structured development practices, testing, and quality control.
- Relevant, modern technologies. Stacks suited to the products being built.
- Security awareness. Recognized certifications and a visible commitment to protecting client data.
- Capable in-house teams. Companies that deliver with their own engineers.
Industry and Compliance Experience
Domain knowledge shortens projects and reduces surprises, so we gave weight to firms with real depth in the industries that drive New York demand, including finance, healthcare, real estate, retail, and media. No company needed to cover every sector, but each had to show meaningful experience in at least one, with work that goes beyond surface-level familiarity.
Communication and Working Style
A development partner is only as good as its collaboration, so we considered how each firm manages projects and keeps clients informed. Clear points of contact, regular reporting, and transparency about progress all counted in a company’s favor. We also weighed practical fit for New York buyers, including the ability to work in or overlap with Eastern Time.
Pricing and Engagement Terms
Finally, we looked at how openly each firm approaches pricing and contracts. Companies offering clear engagement models and fair, transparent terms ranked ahead of those where clients report unclear costs or rigid arrangements. Flexibility, which means the ability to fit a project’s size and stage, was a plus.
How Top Software Development Companies in New York Can Move Your Business Forward
Hiring a development partner is ultimately a business decision, so it helps to judge firms by the outcomes they produce. That’s why the top software development companies in New York tie every build to a measurable result, including lower operating costs, cleaner data, room to grow, or a faster path to market.
Automating Manual Work to Cut Costs and Errors
The clearest return on a custom build usually comes from automating work your team does by hand. When repetitive tasks move into software, you reclaim hours, ease payroll pressure, and cut the errors that manual processes invite.
|
Manual or off-the-shelf approach |
What custom software changes |
|
Staff re-keying data between disconnected tools |
Automated data flow that frees hours every week |
|
Approvals chased over email and spreadsheets |
Workflow routing that moves work without the chase |
|
Reports compiled by hand each month |
Dashboards that update in real time |
|
Duplicate entries create costly mistakes |
Validation that catches errors before they reach your customers |
Turning Scattered Data Into a Single Source of Truth
Most growing businesses run on a patchwork of tools that don’t talk to each other, which forces your team to reconcile numbers and leaves leadership working from stale data. A New York software firm can integrate those systems, or replace them with a unified platform, so the same information flows across sales, operations, and finance.
The outcome is a single source of truth your team can act on with confidence. Decisions get faster because the data is up to date, and integrations with the platforms you already rely on mean nothing has to be entered twice.
Scaling to Meet New York–Scale Demand
NYC industries put real pressure on software, such as trading spikes, viral retail moments, and high-traffic media launches. Building for that load from the start means your product holds up when it matters most. A capable partner typically delivers:
- Architecture that grows with you. Cloud-native, modular systems that add capacity on demand instead of buckling under traffic.
- Performance under load. Software tested against the peak volumes your sector actually sees.
- Reliability your customers notice. Uptime and responsiveness that protect revenue and reputation during your busiest periods.
- Room to add features. A codebase structured so new capabilities ship without rewriting what already works.
Getting to Market Faster Than Your Competitors
In a market as competitive as New York’s, timing often decides which product wins. An experienced partner shortens your path to launch with repeatable delivery processes, reusable components, and the ability to staff projects quickly, so you can validate ideas and capture demand before rivals do.
Speed doesn’t have to cost you quality. A disciplined team works in iterations, putting a working version in front of users early and refining it with real feedback, which lowers the risk of building the wrong thing and keeps your roadmap aligned with what the market wants.
Top 10 Best Software Development Companies in New York: List for 2026
The right vendor choice usually comes down to your project’s scope, your industry, and how closely you want a partner working alongside your team. Here is a comparison table for a quick scan; then read the profiles below to weigh the 10 software development vendors operating in or serving the New York market.
|
Company |
Clutch |
Specialization |
Benefits |
|
Inoxoft |
5.0/5 |
Custom software, web & mobile, AI/ML |
ISO 27001-certified, in-house engineering |
|
Fingent |
5.0/5 |
Enterprise software and AI |
Fortune 500 and global-brand experience |
|
Unified Infotech |
4.6/5 |
Custom software and AI engineering |
Work spanning startups to Fortune 500 |
|
Icreon |
4.8/5 |
Digital experience and CX transformation |
Sitecore and AWS partner |
|
Asahi Technologies |
4.9/5 |
Healthcare software |
Full-cycle healthcare focus |
|
Big Human |
4.9/5 |
Product design and development |
Design-led product studio |
|
Kanda Software |
4.8/5 |
SaaS, QA, and cloud |
Flexible team-augmentation model |
|
Blue Label Labs |
4.8/5 |
Mobile and multi-platform apps |
Design-sprint methodology |
|
DOOR3 |
4.8/5 |
Custom software and AI for regulated sectors |
Trial discovery phase |
|
Fueled |
4.9/5 |
Mobile and web product development |
Fully in-house, award-winning teams |
Inoxoft
- Founded: 2014
- Clutch: 5.0/5
- Industries: Healthcare, education, logistics, real estate, finance
- Best for: Startups and mid-sized businesses building custom, scalable software products
- Main services: Custom software development, web and mobile app development, AI and machine learning, data science and big data analytics, QA, dedicated teams, and staff augmentation
Inoxoft is the top software development company in New York for startups and established businesses that need dependable, scalable software. Full-cycle custom software development sits at the core of what we do, backed by ISO 27001 certification and in-house engineering teams that provide clients with a secure, steady foundation from discovery onward.
Across 30+ countries, we’ve delivered more than 200 projects across industries including healthcare, education, logistics, and real estate. Our services span web and mobile app development, AI and machine learning, data work, and dedicated teams that plug straight into a client’s existing engineers, covering everything from an early MVP to long-term scaling and support.
Have a build in mind? Get a project estimate from Inoxoft’s team and receive a clear view of scope, timeline, and cost before you commit.
Fingent
- Founded: 2003
- Clutch: 5.0/5
- Industries: Finance, retail, manufacturing, education, healthcare
- Best for: Enterprises needing custom and AI-enabled software at scale
- Main services: Custom software development, AI development and consulting, enterprise web applications, product engineering, system integration
Fingent operates at enterprise scale, comfortable with the sprawling requirements and high stakes that large organizations bring. Custom applications, AI solutions, and system integrations make up Fingent’s core output, aimed at streamlining operations across finance, retail, and manufacturing.
Delivery spans more than a dozen countries, yet Fingent stays connected to the New York market, so global scale does not cost clients local access. For organizations running high-stakes systems, that balance is Fingent’s main draw.
Unified Infotech
- Founded: 2010
- Clutch: 4.6/5
- Industries: FinTech, e-commerce, healthcare, enterprise SaaS
- Best for: Companies wanting a broad custom software and AI partner
- Main services: Custom software development, generative AI and AI agents, AI consulting, web development, data engineering, UX/UI design
Unified Infotech runs unusually wide for a firm of its size, covering custom software, web development, generative AI, AI agents, and data engineering under one roof. Such breadth lets a client move from a product build to an AI feature without onboarding a second vendor, while a consultative, design-aware process keeps Unified Infotech’s work coherent.
From early-stage startups to Fortune 500 names such as Meta, the client list reflects Unified Infotech’s range. The appeal is convenience: one capable Unified Infotech team across many needs.
Icreon
- Founded: 2000
- Clutch: 4.8/5
- Industries: Logistics, non-profit, retail, manufacturing, sports
- Best for: Brands modernizing customer experience and digital platforms
- Main services: Digital experience and CX transformation, custom software, web development, digital strategy, Sitecore, and AWS implementation
Icreon works at the intersection of strategy, design, and engineering, with digital experience and customer-experience transformation as its core. As a recognized Sitecore and AWS partner, Icreon engineers content and commerce platforms.
Clients such as XPO Logistics, Johnson Controls, and the New York Road Runners have leaned on Icreon’s data-driven method to reshape how they connect with customers, suppliers, and staff. What Fortune 500 companies and scaling brands get from Icreon is measurable digital maturity.
Asahi Technologies
- Founded: 2010
- Clutch: 4.9/5
- Industries: Healthcare, life sciences, pharmaceutical, wellness
- Best for: Healthcare and life-science organizations building compliant software
- Main services: Healthcare software development, IT consulting, dedicated teams and team augmentation, AI/ML, cloud-native development
Asahi Technologies concentrates on a single field, building healthcare software for medical, life-science, pharmaceutical, and wellness organizations where compliance and uptime carry clinical weight. Solutions architects and engineers on its bench work shoulder to shoulder with hospital teams, an experience that shows in projects for institutions like Boston Children’s Hospital.
Alongside full-cycle development, Asahi Technologies adds IT consulting, dedicated teams, and capabilities in machine learning, AI, IoT, and cloud-native systems. Depth in one field shapes how Asahi Technologies scopes, builds, and supports every project.
Big Human
- Founded: 2010
- Clutch: 4.9/5
- Industries: Media, retail, FinTech, non-profit
- Best for: Brands and startups wanting design-forward digital products
- Main services: Product strategy, UX/UI design, web and mobile development, branding
Big Human is a design-led product studio whose portfolio spans brands like Rockefeller Center, Gemini, and Netflix. Product strategy, UX and UI design, branding, and engineering all live on Big Human’s roughly 35-person team, so a product’s look and logic stay in step. Recognition from TIME, the Webby Awards, and Digiday tracks the craft in Big Human’s launches.
Beyond client work, Big Human builds its own original products, a habit that gives its team an owner’s instinct for what makes an app stick. More than 250 websites and 80+ apps sit behind that record, and the same product-first judgment carries into Big Human’s work for founders and established companies that treat design as a competitive edge.
Kanda Software
- Founded: 1993
- Clutch: 4.8/5
- Industries: Healthcare, finance, publishing, education, SaaS
- Best for: Teams scaling engineering capacity through flexible models
- Main services: SaaS product development, custom software, QA and QA automation, DevOps, cloud, UX design
Kanda Software organizes itself around a team-augmentation model, assembling full-stack groups of analysts, designers, developers, and QA engineers around each project’s shape. A client can scale Kanda Software’s teams up or down as priorities move, a flexibility that suits SaaS companies and software vendors with shifting roadmaps.
Work ranges across SaaS product development, custom builds, QA automation, DevOps, and cloud for healthcare, finance, and publishing, with names such as Janssen on Kanda Software’s client roster. Long, embedded partnerships are where Kanda Software tends to deliver the most value.
Blue Label Labs
- Founded: 2009
- Clutch: 4.8/5
- Industries: FinTech, media, consumer, enterprise
- Best for: Companies building mobile-first products across devices
- Main services: Mobile app development (iOS, Android, tablet, watch, TV), AR/VR, IoT, web, UX/UI, app marketing
Blue Label Labs was founded by former Microsoft developers and uses a design sprint to quickly turn a rough idea into a testable product.
Phones, tablets, watches, TVs, and AR/VR devices all fall within Blue Label Labs’ build range, along with web and IoT, so a single concept can ship wherever its users are. With more than 250 products under its belt, including work for Bloomberg News, Blue Label Labs handles the entire process, from design and engineering to launch and app marketing. Full-lifecycle delivery in one place is what defines Blue Label Labs.
DOOR3
- Founded: 2002
- Clutch: 4.8/5
- Industries: Finance, insurance, retail, manufacturing
- Best for: Enterprises needing complex software and AI in regulated settings
- Main services: Custom software development, AI strategy and implementation, UX/UI design, digital strategy, business applications
DOOR3 opens most engagements with a short discovery phase that lets a client trial its team before committing to a full build, which is a low-risk way to test fit. From there, its developers take on complex business software and AI systems, with particular care for regulated environments where mistakes are expensive.
DOOR3’s portfolio includes custom applications, transactional portals, and an AI strategy for clients such as Morgan Stanley, AIG, and FreshDirect. Design discipline and engineering rigor together are DOOR3’s signature in finance and insurance.
Fueled
- Founded: 2007
- Clutch: 4.9/5
- Industries: Retail, media, hospitality, enterprise
- Best for: Brands and startups building premium consumer apps and sites
- Main services: Mobile app development, web development, backend engineering, product strategy, UX/UI design, growth, and analytics
Fueled earned an Apple App of the Year nod for its work on Warby Parker and a Webby for Barneys, and its client list runs through The Wall Street Journal and The New York Times. Every designer, engineer, and product specialist works in-house, giving Fueled unusually tight control over quality from strategy through launch.
Native iOS and Android, web, backend, AI, and growth services all sit within Fueled’s range, tuned toward polished, scalable products. Buyers looking for a premium, end-to-end partner tend to value Fueled’s fully in-house model.
Inside a Typical NYC Software Development Engagement
A clear view of how a build unfolds helps you set expectations, ask sharper questions, and spot a partner who runs a disciplined process. The specifics vary by scope and engagement model, but most NYC software development firms follow a similar lifecycle from first conversation to live product. A local partner can sharpen the early phases in particular, since discovery workshops and design reviews are easier to run in person and on Eastern Time.
Here are five phases that outline what a typical engagement looks like and what you can expect to receive at each stage.
Discovery and Business Analysis
Every solid engagement starts before any code is written. In discovery, the team digs into your business goals, users, existing systems, and constraints, often through workshops and stakeholder interviews that turn a rough idea into a clear problem statement.
The point is to agree on what success looks like and to surface risks while they’re still cheap to fix. You typically come away with a documented scope that includes requirements, a recommended technical approach, a rough timeline, and a budget range you can plan around.
Architecture and Design
With the scope agreed, the team translates it into a technical blueprint and the screens your users will actually touch.
|
Focus |
What the team defines |
What you receive |
|
Solution architecture |
Tech stack, data model, integrations, and how the system scales |
A documented architecture and delivery plan |
|
UX research |
How your users behave and what they need to accomplish |
User flows and a validated feature set |
|
UI design |
The look, layout, and interaction of every screen |
Interactive prototypes you can review and approve |
|
Security planning |
Data protection, access controls, and compliance needs |
A security approach mapped to your sector |
Development in Iterations
Build work proceeds in short cycles, so you see progress regularly and can adjust as priorities shift. A typical iteration includes:
- Sprint planning. The team commits to a set of features for a short cycle, usually one to three weeks, prioritized with you.
- Coding and code review. Engineers build and peer-review each feature, maintaining consistent quality as the codebase grows.
- Working demos. You see a functioning increment at the end of each cycle.
- Continuous feedback. Your input shapes the next cycle, keeping the product aligned with your business needs.
- Regular check-ins. Standups and reviews on Eastern Time make it easy to stay close to progress without time-zone lag.
Quality Assurance and Launch
Quality assurance runs alongside development. The team tests functionality, performance, security, and usability, increasingly with automated test suites, so defects are caught before they reach your users. For New York buyers in regulated or high-traffic sectors, this stage also confirms the software holds up under the load and scrutiny it will actually face.
Launch then moves the product into its live environment, typically with a staged rollout, monitoring, and a rollback plan in case anything needs attention. What you get is a deployed, tested product and the confidence that it was released carefully.
Post-Launch Support and Scaling
Launch is a milestone. Most firms stay engaged to keep your software healthy and help it grow:
- Maintenance and monitoring. Ongoing fixes, updates, and performance monitoring that keep the product stable as usage changes.
- Feature development. A roadmap of enhancements added in the same iterative rhythm, so your product keeps pace with the market.
- Scaling support. Infrastructure and architecture adjustments as your user base and data volumes grow.
- Security updates. Patches and reviews that protect your data and keep you aligned with evolving requirements.
- A team that knows your system. Continuity from the people who built it, which means faster, lower-risk changes down the line.
Practical Framework for Choosing Your NYC Development Partner
With so many capable firms competing for your project across New York, the hard part isn’t finding options. It’s deciding between them. A structured approach keeps the choice grounded in your needs.
The framework below works as a checklist you can apply to every shortlisted partner, so each one is judged on the same terms. It points you toward the factors that actually predict a successful build, and away from the ones that just look good in a deck:
- Define your scope and success metrics first. Before you contact anyone, write down what the software must do, who uses it, and how you’ll measure success. A clear brief gets you sharper, more comparable proposals.
- Match domain experience to your vertical. A FinTech build has different demands than a MediaTech or PropTech one, so look for verifiable work in your sector.
- Check verifiable reviews and references. Look past the pitch to client ratings and case studies, and ask to speak with a past client whose project is similar to yours.
- Confirm full-cycle and integration capability. Make sure the firm can carry the work from discovery through launch and support, and that it has integrated with the platforms and data sources you already run.
- Weigh proximity and time-zone fit. Decide how much in-person collaboration and Eastern Time overlap matter to you; for high-stakes or fast-moving builds, a local NYC partner can shorten feedback loops in ways an offshore team can’t.
- Pick the engagement model that fits. Choose between a dedicated team, staff augmentation, or fixed-scope work based on how well-defined your requirements are and how much in-house leadership you already have.
- Probe security, compliance, and post-launch support. Ask how the firm protects your data, meets the standards your sector requires, and supports the product after launch, especially if you operate in NYC’s regulated industries like finance or healthcare.
How Inoxoft Builds Secure, Scalable Software for New York Companies
Inoxoft builds custom software, web and mobile apps, and AI features for New York clients who want a partner on their schedule. Every build is scoped around the client’s goals, then backed by certified security practices and in-house engineers. A 10+ year track record underpins that work, with Inoxoft’s team of over 200 in-house engineers delivering more than 200 projects across 30+ countries.
Here’s how that adds up to secure, scalable software for a New York project:
- Experience across industries. Inoxoft has delivered products in healthcare, education, logistics, and real estate, carrying patterns and lessons from one sector into the next.
- Certified security from day one. Inoxoft holds ISO 27001 certification and embeds secure development practices into every project, which is critical for companies handling sensitive customer data and regulated information.
- In-house engineering. Work is handled by Inoxoft’s own engineers, ensuring consistent quality and a single accountable team.
- Full-cycle delivery. From discovery and design through development, QA, and launch, Inoxoft covers the whole build, so a New York company doesn’t have to stitch together several vendors.
- Built to scale. Inoxoft designs architectures that grow with the business, handling more users, new features, and new markets without forcing a rebuild later.
- Flexible teams that fit your setup. Beyond fixed-scope projects, Inoxoft offers dedicated teams and staff augmentation that plug into a client’s existing engineers and scale up or down as priorities change.
Not sure which approach fits your project? Book a free call with Inoxoft’s team to talk through your goals and get a realistic view of the timeline, budget, and the best approach to building.
Conclusion
In New York, choosing a software development partner is about more than a polished portfolio. The factors that tend to matter most are security and engineering discipline, an architecture that can scale as you grow, real depth in your industry, and a working model that suits how your own team operates.
Whatever your project is, a first MVP, a platform rebuild, or extra engineering hands for an existing roadmap, the right partner should feel less like a vendor and more like an extension of your team. The next step is practical: define your goals, scope, and non-negotiables, shortlist partners whose strengths match, and book a discovery call.
Get a consultation to talk through your goals, scope, and non-negotiables with an engineering team that can tell you candidly what it would take to build.
Frequently Asked Questions
How long does it take the top software development companies in New York to build an MVP?
Most MVPs take around three to six months from kickoff to launch, depending on scope and complexity. A focused product with a tight feature set can ship toward the lower end of that range, while builds involving integrations, compliance requirements, or AI features run longer. The top software development companies in New York usually firm up the timeline during discovery, so expect a realistic estimate after the first one to two weeks of scoping.Â
Can the best software development companies in New York take over a project from another vendor?
Yes, vendor transitions are a routine engagement type. The best software development companies in New York typically start a takeover with a technical audit, then stabilize before they extend:
- Code and architecture review. An audit of the existing codebase, infrastructure, and documentation to map what's salvageable and what needs rework.
- Knowledge transfer. Gathering access, credentials, and any available documentation, with or without the previous vendor's cooperation.
- Stabilization first. Fixing critical bugs and securing the system before any new feature work begins.
- A go-forward plan. A clear recommendation on what to keep, refactor, or rebuild, with the costs of each path.
What information should I prepare before contacting the best software development companies in New York?
You don't need a technical specification, but a few prepared answers make the first conversations far more productive:
- The problem and the goal. What the software should do and the business result you expect from it.
- Your users. Who will use the product and in what context?
- Budget range and timeline. Even a rough range helps firms propose a realistic approach.
- Existing systems. Any tools, platforms, or data sources that the new software must work with.
- Decision process. Who signs off on your side, and when do you want to start?
What red flags should I watch for when comparing the best software development companies in New York?
Be cautious with firms that quote a fixed price before asking detailed questions about your project. Serious estimates require discovery. Vague answers about who will actually do the work, no verifiable client reviews, reluctance to share references, and pressure to sign quickly are all warning signs. The same goes for companies that promise equal expertise across every technology and industry: the best software development companies in New York are usually specific about what they do well and honest about what they don't.Â
Do the top software development companies in New York provide ongoing support after launch?
Yes, nearly all of them offer post-launch support, though the structure varies. Common arrangements include a warranty period covering defects right after release, monthly retainers for maintenance and monitoring, and ongoing feature development under the same team that built the product. Clarify the support terms before signing the initial contract. The top software development companies in New York will define response times, what's included, and what's billed separately, so there are no surprises once the product is live.Â
