The client approached Inoxoft to streamline its operational processes, enhance customer experience, and ensure seamless amenities management across various properties. The company was facing challenges in:
- Handling high volumes of requests manually, leading to inefficiencies.
- Providing a consistent and convenient user experience to their clients.
- Managing resources and service personnel effectively, which impacted service delivery and client satisfaction.
The company needed a robust, scalable software solution to automate their workflows, manage resources efficiently, and offer a user-friendly interface to customers. The goal was not just process automation but a significant enhancement in customer engagement and service quality.
After conducting the Discovery Phase and validating a business idea, Inoxoft delivered both a web-based platform and a mobile app to fully automate and streamline the amenity management process.
- The platform allowed property managers to easily oversee operations, track bookings, and manage maintenance requests, all from a single, intuitive interface.
- The mobile app empowered users to book amenities, submit requests, and receive real-time updates on their reservations—offering them a seamless, on-the-go experience.
This solution reduced the time needed for manual processing, provided users with an instant and hassle-free booking experience, and ensured that property managers could respond more quickly and efficiently to maintenance needs. Together, the platform and mobile app revolutionized the client’s service delivery, creating value for both internal operations and end-users.
This custom software solution provided immediate and long-term value to the Amenity management company addressing key pain points:
- Improved Operational Efficiency: Automation of manual tasks reduced errors and processing times, allowing the company to handle more service requests without increasing labor costs.
- Enhanced Customer Satisfaction: A seamless and intuitive interface for customers led to quicker bookings and real-time updates on services, increasing customer satisfaction and loyalty.
- Scalability for Growth: As the company expanded, the scalable nature of the solution enabled them to integrate new properties and amenities effortlessly, ensuring the software continued to deliver value as the business grew.
- Competitive Advantage: By offering a more streamlined and user-centric experience, the company gained a competitive edge in the market, positioning itself as a leader in amenity management services.
- Convenient booking options
- Permissions Management
- Automated Workflows
- CSV generation
- Reminders & push-notifications
- In-app payment
- Integrations with Firebase, Stripe, Sendgrid, Vimeo
- Smooth search and filtration by criteria
- News feed and on-demand videos
Full Story
Inoxoft solution
With the work-from-home model appearing to be the "new normal", amenity management services are in demand. More and more residential buildings worldwide utilize these services to offer more value added to their residents, attract more tenants, and stay competitive in the landscape of real estate.
The app we developed for our client acts as a digital concierge to help residents book everything: from dinner reservations to dog walking services. Having limited access, only authorized residents can enjoy its functionality. The application is complete with a feature for on-demand, and live virtual content to access everything from workout videos to cooking tutorials.
Users can also check upcoming events (sorted by categories and preferences), book an event or concierge service, and pay for it directly at the app via credit card or google/ apple pay. And to manage personal calendars and access the building’s news and updates.
Advanced web platform for management with multi-user access allows owners and building managers not only to supervise business processes but also to
- add user roles
- create events
- set prices
- authorize bookings requests
- track order status changes and history
- access and control transactions
- create blog posts and on-demand videos
Results
Working with the client through the Discovery Phase, complete SDLC, release, and maintenance stages, Inoxoft’s team obtained
- a comprehensive user-friendly web platform
- seamless cross-platform mobile application that serves as a digital concierge and on-demand virtual content provider
- brand identity, and an efficient user experience for both the web and mobile versions of the final product